Frequently Asked
We get a lot of questions. Here are honest, straightforward answers to the things people ask us most. Can't find what you're looking for? Just ask.
Getting Started
I have an idea for a website or app but don't know where to start. Can you help?
Absolutely. This is exactly what we do. We'll sit down with you (virtually or in person), listen to your idea, ask the right questions to understand what you're really trying to accomplish, and then help you figure out the best path forward. We'll break it down into steps, give you realistic timelines and costs, and make sure you understand what we're building and why.
How do I know if I need a website, mobile app, or custom software?
Great question. Here's the simple breakdown: If you need something people access from a browser (like a business site or online store), you need a website. If you want something on people's phones that works like a native app, you need a mobile app. If you have specific business processes that off-the-shelf software can't handle, you need custom software. We'll help you figure out which one (or combination) makes sense for your situation.
What information do you need from me to get started?
We'll need to understand your goals, your target audience, what problems you're trying to solve, and what success looks like for you. We'll also want to know about your timeline and budget. Don't worry if you don't have all the answers - that's what we're here for. We'll guide you through the process and help you figure out what you need.
Pricing & Costs
How much does a website cost?
It depends on what you need. A simple business website with a few pages might start around $2,000-$5,000. A more complex site with e-commerce, custom features, or a content management system could be $10,000-$30,000. Enterprise-level websites can go higher. We'll give you a detailed quote after we understand your specific requirements - no hidden fees, no surprises.
What about mobile app development costs?
Mobile apps typically range from $15,000 for a simple app to $100,000+ for complex apps with lots of features. The cost depends on features, platforms (iPhone, Android, or both), design complexity, and integrations. We'll break down the costs so you know exactly what you're paying for and why.
Do you offer payment plans or financing?
Yes, we can work with you on payment terms. Typically, we break payments into milestones - a deposit to start, payments at key milestones, and final payment at launch. This way you're not paying everything upfront, and you see progress before each payment. Let's talk about what works for your budget.
Will there be any hidden costs or surprise charges?
No. We're upfront about costs from the start. You'll get a detailed quote that breaks down exactly what you're paying for. If something comes up during development that wasn't in the original scope, we'll discuss it with you first before moving forward. No surprises, no gotcha fees.
Timeline & Process
How long does it take to build a website?
A simple business website usually takes 4-6 weeks. More complex sites with custom features, e-commerce, or integrations might take 8-12 weeks. Enterprise-level projects can take 3-6 months. We'll give you a realistic timeline based on your specific project, and we'll keep you updated on progress every step of the way.
What's your development process like?
We start with discovery - we really dig into understanding what you need and why. Then we plan it out, create designs (if needed), and start building. We work in cycles, showing you progress regularly and getting your feedback. You're involved throughout the process, not just at the beginning and end. This way we catch issues early and make sure we're building what you actually want.
Can you work faster if I need something urgent?
Sometimes, yes. It depends on our current workload and how complex your project is. Rush projects usually cost more because we need to prioritize them. Let's talk about your timeline and see what's possible. We'd rather give you an honest answer than promise something we can't deliver.
What happens if the project takes longer than expected?
If it's our fault (we underestimated something), we don't charge you extra. If the scope changes or you add new features, we'll discuss timeline adjustments. We're transparent about this stuff - no surprises, no blame games. We're in this together.
Technical Questions
What technologies do you use?
We use modern, proven technologies. For websites: React, Next.js, Node.js, and Tailwind CSS. For mobile apps: React Native and Flutter. For backend: Node.js, PHP, Python, and MySQL. We choose the right tool for the job - not the newest shiny thing, but what actually works well and will last.
Will my website work on mobile phones?
Yes, absolutely. Every website we build is responsive - it automatically adapts to work perfectly on phones, tablets, and desktops. This isn't optional anymore - it's essential. Your site will look great and work smoothly on any device.
Can you work with my existing website or system?
Yes. We can improve what you have, integrate new features, fix bugs, or do a complete rebuild if needed. We'll look at your current setup, tell you what's working and what isn't, and recommend the best path forward. Sometimes it makes sense to build on what you have, sometimes it's better to start fresh - we'll help you decide.
Do you handle hosting and domain setup?
We can help with that. We'll recommend reliable hosting providers, help you set everything up, and make sure your site is properly configured. We can also manage hosting for you if you prefer. We'll explain your options and help you choose what makes sense for your situation.
What about security? Is my data safe?
Security is important to us. We follow best practices, use secure coding methods, keep software updated, and implement proper access controls. We'll explain what security measures we're putting in place for your specific project. Your data and your customers' data should be protected, and we take that seriously.
Support & Maintenance
What happens after my project launches?
We don't disappear. We offer ongoing support and maintenance packages. Need a bug fixed? Want to add a feature? Something break? We're here for that. We'll also monitor your site or app to catch issues before they become problems. You can choose the level of support that fits your needs.
How much does ongoing support cost?
It depends on what you need. Basic maintenance (updates, bug fixes, monitoring) might be $200-$500/month. More comprehensive support with regular updates and new features could be $500-$2,000/month. We'll create a support plan that fits your budget and needs.
Can I make changes myself, or do I need to call you?
It depends on what you want to change. Simple content updates? We can set you up with a content management system so you can do that yourself. Code changes or new features? That's where we come in. We'll explain what you can do yourself and what requires our help, and we'll train you on anything you need to know.
What if something breaks or stops working?
Contact us. We'll fix it. If it's a bug we introduced, we fix it for free. If it's something else (like a hosting issue or third-party service problem), we'll still help you get it sorted out. We're not going to leave you hanging.
Working With Us
How do I know you'll actually deliver what you promise?
Fair question. We've been burned by vendors too, so we get it. Here's how we're different: You'll see progress every week. We communicate clearly and regularly. We don't make promises we can't keep. We'll show you our work, give you references if you want, and be honest about what we can and can't do. Talk to us - you'll see the difference.
Do you work with businesses of all sizes?
Yes. We work with startups, small businesses, mid-size companies, and enterprises. Whether you're a one-person operation or a larger company, we'll adapt our process to fit your needs. We've worked with everyone from solo entrepreneurs to companies with hundreds of employees.
Can I see examples of your work?
Absolutely. Check out our portfolio page, and we can also share specific case studies that relate to what you're looking for. We'll show you real projects we've built, explain what we did and why, and answer any questions you have about our work.
What if I'm not happy with the result?
We want you to be happy. That's the whole point. We work in cycles and get your feedback throughout the process, so we catch issues early. If something isn't right, we'll fix it. We're not satisfied until you are. That said, we're also realistic - if you keep changing your mind about fundamental things, that affects timeline and cost. But we'll communicate about that upfront.
How do we communicate during the project?
However works best for you. Email, phone calls, video calls, project management tools - we're flexible. We'll set up regular check-ins (usually weekly) to show you progress and get your feedback. You'll always know what's happening and where things stand.
Still Have Questions?
Can't find the answer you're looking for? No problem. Reach out and we'll get back to you with honest, helpful answers.