Terms of Service

By accessing and using NEOQOM's website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our services.

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of our services following any changes constitutes your acceptance of such changes.

Scope of Services

NEOQOM provides digital solutions including but not limited to website development, mobile application development, management system development, business automation, and custom software development. The specific scope, deliverables, and timelines for each project will be outlined in a separate service agreement or proposal.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time. We will make reasonable efforts to notify clients of any significant changes that may affect ongoing projects.

Pricing

All prices for our services will be quoted in the applicable currency and are subject to change. Quotes are valid for 30 days unless otherwise specified. Any additional work outside the original scope will be quoted separately.

Payment Schedule

Unless otherwise agreed, payment terms typically require a deposit before work begins, with remaining payments due upon completion of project milestones or final delivery. Specific payment schedules will be outlined in individual project agreements.

Late Payments

Late payments may incur interest charges and may result in suspension of work until payment is received. We reserve the right to withhold deliverables until all outstanding payments have been made.

Client Materials

You retain all rights to the content, data, and materials you provide to us for use in your project. You represent that you have the necessary rights to use and share such materials with us.

Deliverables

Upon full payment, you will own the intellectual property rights to the custom deliverables created specifically for your project. However, we retain the right to reuse general components, frameworks, and methodologies developed during the project.

Portfolio Rights

Unless otherwise agreed in writing, we reserve the right to display and link to your completed project as part of our portfolio and for promotional purposes.

Service Warranty

Our services are provided 'as is' without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.

Liability Cap

In no event shall NEOQOM be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you for the services in question.

Third-Party Services

We are not responsible for the performance, availability, or terms of third-party services, APIs, or platforms that may be integrated into your project.

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited uses include but are not limited to:

Prohibited Activities

Creating malware, phishing sites, or fraudulent applications; infringing on intellectual property rights; distributing illegal or harmful content; attempting to gain unauthorized access to systems; engaging in activities that violate applicable laws or regulations.

Change Requests

Any changes to the agreed project scope must be submitted in writing and may result in adjustments to the timeline and cost. We will provide updated estimates for any change requests before proceeding.

Cancellation

Either party may terminate a project agreement with written notice. Upon cancellation, you are responsible for payment for all work completed up to the termination date. We will provide all completed deliverables upon receipt of final payment.

Refund Policy

Deposits and payments for completed work are non-refundable. Refunds for incomplete work will be assessed on a case-by-case basis and prorated based on work completed.

Governing Law

These Terms of Service shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes may be resolved through mediation or arbitration as agreed upon by both parties.